CrewPilot Privacy Policy

Last Updated: October 20, 2025

1. Introduction

CrewPilot (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management software as a service and mobile application (“Service”). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing information, and other details you provide when registering or using the Service.
• Usage Data: Information about how you interact with the Service, such as IP addresses, device information, browser type, and pages visited.
• Field Service Data: Data entered into the Service, such as customer details, job schedules, and service reports, to facilitate your field service operations.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service.
• Process payments and manage subscriptions.
• Communicate with you, including sending service updates and support responses.
• Analyze usage to improve the Service and user experience.
• Comply with legal obligations and protect our rights.

4. How We Share Your Information

We do not sell your personal information. We may share your information:

• With service providers who assist us in operating the Service (e.g., payment processors, cloud hosting providers).
• To comply with legal obligations, such as responding to subpoenas or government requests.
• In connection with a business transaction, such as a merger or acquisition.
• With your consent or as necessary to protect our rights, property, or safety.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, or as required by law. Field service data may be retained for the duration of your subscription and for a reasonable period thereafter to comply with legal or business requirements.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Request data portability or restrict certain processing activities.

To exercise these rights, contact us at support@crewpilot.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our servers are located. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at support@crewpilot.com or visit crewpilot.com/support.